Cleaners Stockwell Privacy Policy

This Privacy Policy explains how Cleaners Stockwell collects, uses, stores and protects your personal data when you use our cleaning services in the Stockwell area. It is intended to meet the requirements of the General Data Protection Regulation and other applicable data protection laws. This policy applies to all Cleaners Stockwell customers and prospective customers located in or requesting services within the Stockwell area.

Who We Are

Cleaners Stockwell is a cleaning service provider operating in the Stockwell area. For the purposes of data protection law, Cleaners Stockwell is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and which services you use. This may include:

Identity and contact details such as your name, address, service address, and basic contact details you provide to arrange or manage a booking. Service information such as details of the services you request, dates and times of appointments, access instructions where relevant, and any special requirements you choose to share with us. Communication data including information contained in enquiries, feedback, complaints, or other communications you send to us by any channel. Transaction and billing information such as amounts paid, payment status, and basic billing history. We do not store full payment card details. Technical and usage data, where applicable, such as limited information about how you use our website or digital tools, including device type and general interaction data. Marketing and preference information such as your preferences about receiving updates or offers from us, where you choose to provide such consent.

How We Collect Your Data

We collect personal data in the following ways:

Directly from you when you request a quote, make a booking, contact us with a query, or provide feedback about our services. Indirectly through your use of our website or online tools, where basic technical information may be collected to support site security, performance and service improvements. From third parties where necessary and lawful, for example where a partner platform passes us your contact details and service request after you book a cleaning service through them.

Purposes and Lawful Basis for Processing

We only process your personal data when we have a valid legal basis to do so and only for specified purposes. The main purposes and lawful bases are:

To provide and manage our services. We process your identity, contact, and service details to provide the cleaning services you have requested, manage appointments, respond to enquiries and handle service-related communications. The lawful basis is performance of a contract or steps taken at your request before entering into a contract. To manage billing and payments. We use transaction and billing information to issue invoices, record payments, manage any refunds, and maintain financial records. The lawful basis is performance of a contract and our legitimate interest in running our business responsibly and maintaining accurate accounts. To communicate with you. We process your contact details and communication data to respond to enquiries, handle complaints, send service confirmations and reminders, and keep you updated about changes to our terms or policies. The lawful basis is performance of a contract and our legitimate interests in ensuring effective customer service. To improve our services. We may use service information, feedback and limited technical data to analyse service performance, quality, and customer satisfaction. The lawful basis is our legitimate interests in improving and developing our services and business operations. For legal and regulatory purposes. We may process and retain certain information to meet legal, tax or regulatory obligations and to establish, exercise or defend legal claims. The lawful basis is compliance with a legal obligation and our legitimate interests in protecting our rights. For marketing, with your consent. Where you have given your explicit consent, we may use your contact details and preference information to send you marketing communications about our services. You can withdraw this consent at any time.

Data Sharing and Processors

We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

Service providers and processors. We may engage third-party providers to support our operations, such as payment processing providers, IT and hosting providers, booking and scheduling tools, customer relationship management systems, and professional advisers. These third parties act as processors and are only permitted to process personal data on our instructions and for the specified purposes. They are required to keep your data secure and to comply with applicable data protection laws. Business partners. In some cases, we may receive your details from or share limited information with partner platforms where you have made a booking through them, strictly for the purpose of delivering the services you requested. Legal and regulatory disclosures. We may disclose information where required by law, regulation or court order, or where necessary to protect our rights, property or safety, or the rights, property or safety of our customers or others.

International Transfers

Where we use service providers located outside the United Kingdom or European Economic Area, or where data may be stored or accessed from such locations, we take steps to ensure appropriate safeguards are in place. This may include using standard contractual clauses approved by relevant authorities or relying on other lawful transfer mechanisms designed to protect your rights and data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal and regulatory requirements, resolve disputes and enforce agreements.

In general, we keep core customer and service records for as long as you remain a customer and for a limited period afterwards to handle any follow-up queries, complaints or legal claims. Financial and billing information is typically retained for a period required by applicable tax and accounting laws. Communication records may be kept for a reasonable period to support service quality, training and dispute resolution. When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to you.

Data Security

We implement appropriate technical and organisational measures designed to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our security practices.

While we take reasonable steps to safeguard your information, no system can be completely secure. You are responsible for ensuring that any devices or channels you use to communicate with us are suitably protected.

Your Data Protection Rights

If you are a customer or prospective customer of Cleaners Stockwell in the Stockwell area, you have a number of rights in relation to your personal data under data protection laws. Subject to certain conditions and exemptions, these include:

Right of access. You can request confirmation of whether we hold personal data about you and ask for a copy of that data. Right to rectification. You can ask us to correct or complete personal data that is inaccurate or incomplete. Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and there is no other lawful basis for processing. Right to restriction. You may ask us to restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our processing. Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or that we transfer it to another controller where technically feasible. Right to object. You may object to processing based on our legitimate interests, including profiling based on those interests, and we will stop processing unless we have compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims. You can also object at any time to the use of your personal data for direct marketing. Right to withdraw consent. Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

You can exercise your rights or raise questions about how we process your personal data by contacting us using the usual communication channels you use to interact with Cleaners Stockwell. We may need to verify your identity before responding to certain requests to protect your privacy and security.

We aim to respond to all valid requests within one month. Where your request is particularly complex or you have made multiple requests, this period may be extended, in which case we will inform you.

Right to Complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with a data protection supervisory authority, depending on your place of residence or work or where you consider that a breach has occurred.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all customers and prospective customers in the Stockwell area from the date it is made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.